Lufthansa East Africa Frankfurt/Munich EU261 compensation
Lufthansa ni EU airline, na hub zake Frankfurt na Munich ni muhimu kwa safari nyingi za Afrika Mashariki. Kama flight yako ya Lufthansa ilichelewa, ilifutwa au ilisababisha missed connection, EU261 inaweza kutoa compensation ya hadi 600 EUR kwa safari ndefu.
Ukaguzi wa bure
Angalia ndani ya dakika 2 kama EU261 claim inawezekana
Weka route, tarehe na tatizo la flight. Tutakagua kama safari yako ya Ulaya-Afrika Mashariki inaweza kuwa eligible chini ya EU Regulation 261/2004.
Nini kilitokea kwenye safari yako?
Kama unastahili, fidia inaweza kufika hadi EUR 600 kwa kila abiria.
Chagua hali inayofanana zaidi na safari yako:
Hii ni muhimu kwa abiria wanaopita FRA au MUC kwenda Nairobi, Dar es Salaam, Zanzibar, Kilimanjaro, Entebbe au Kigali kupitia route ya ticket moja.
Lufthansa flight inakuwa covered lini?
Kawaida, Lufthansa case inaweza kuwa covered ikiwa:
- flight inatoka uwanja wa EU/EEA/Switzerland;
- flight kutoka Afrika Mashariki kwenda EU inaendeshwa na Lufthansa au airline ya EU;
- missed connection kwenye Frankfurt au Munich imesababisha arrival delay ya saa 3+;
- cancellation ilitolewa chini ya siku 14 kabla ya flight.
Missed connection Frankfurt au Munich
Kwa ticket moja, delay ya leg ya kwanza inaweza kusababisha connection kukosekana. EU261 huangalia arrival time ya destination ya mwisho. Kama airline ilikupa flight nyingine lakini ulifika zaidi ya saa 3 late, claim inaweza kuwepo.
Sababu za Lufthansa rejection
Lufthansa au group airline inaweza kutaja:
- technical fault;
- late incoming aircraft;
- crew duty time;
- weather;
- airport restrictions.
Weather na restrictions zinaweza kuwa extraordinary, lakini technical fault au aircraft rotation hazipaswi kukubaliwa bila uchunguzi. Airline inahitaji kueleza kwa nini tukio lilikuwa nje ya udhibiti wake.
Kiasi cha claim
| Route pattern | Potential compensation |
|---|---|
| EU - East Africa long-haul | 600 EUR |
| East Africa - EU on EU airline | 600 EUR |
| short EU feeder on separate ticket | 250/400 EUR possible |
Hatua ya practical
Usitumie tu screenshot moja. Andaa itinerary nzima, connection times, boarding passes na maelezo ya airline. Kwa missed connection, muda wa kufika destination ya mwisho ndio muhimu.