Kenya Airways Europe departure EU261 compensation
Kenya Airways ni non-EU airline, lakini hilo halimaanishi kila claim haiwezekani. Chini ya EU261, airline yoyote inayotoka uwanja wa EU/EEA/Switzerland inaweza kuwa covered. Kwa hiyo, Kenya Airways flight inayotoka Ulaya kuelekea Nairobi au connection ya Afrika Mashariki inaweza kuangaliwa kwa compensation ya hadi 600 EUR.
Ukaguzi wa bure
Angalia ndani ya dakika 2 kama EU261 claim inawezekana
Weka route, tarehe na tatizo la flight. Tutakagua kama safari yako ya Ulaya-Afrika Mashariki inaweza kuwa eligible chini ya EU Regulation 261/2004.
Nini kilitokea kwenye safari yako?
Kama unastahili, fidia inaweza kufika hadi EUR 600 kwa kila abiria.
Chagua hali inayofanana zaidi na safari yako:
Kanuni muhimu ni direction na airport. Flight kutoka Ulaya kwenda Afrika Mashariki inaweza kuwa covered hata kama operating carrier si EU airline. Flight kutoka Nairobi kwenda Ulaya kwa non-EU airline kwa kawaida huwa nje ya EU261.
Kesi za Kenya Airways zenye nia kubwa
Kesi zinazofaa kuchunguzwa:
- flight kutoka EU airport kwenda Nairobi ilifika saa 3+ late;
- cancellation ilitangazwa chini ya siku 14 kabla ya departure;
- passenger alikataliwa boarding kwa overbooking kwenye EU departure;
- connection ya ticket moja ilikosekana kwa sababu ya delay ya leg ya Ulaya;
- airline ilikataa claim kwa sababu ya technical au operational reason.
Jedwali la coverage
| Scenario | EU261 possibility |
|---|---|
| EU airport - Nairobi, Kenya Airways | inaweza kuwa covered |
| Nairobi - EU airport, Kenya Airways | kwa kawaida si covered |
| Nairobi - EU airport, EU airline | inaweza kuwa covered |
| EU airport - Nairobi - East Africa, ticket moja | inaweza kuwa covered |
Technical issue si mwisho wa dai
Airline ikisema technical issue, passenger hapaswi kuacha hapo. Matatizo ya kawaida ya ndege, aircraft rotation au planning ya crew mara nyingi huwa sehemu ya shughuli za airline. Airline inahitaji sababu maalum na ushahidi ili kuepuka compensation.
Documents muhimu
Hifadhi boarding pass, booking confirmation, flight number, ujumbe wa delay au cancellation na arrival time. Kama uko na rejection email, ihifadhi pia. Maneno ya rejection yanaweza kusaidia kuona kama airline imetoa sababu ya jumla tu.
ClaimWinger hukagua nini?
Kwa Kenya Airways, tunaanza na swali la msingi: je, flight ilitoka EU/EEA/Switzerland? Kama ndiyo, tunakagua delay, cancellation au denied boarding chini ya EU261. Kama flight ilitoka Nairobi, tunaangalia kama operating carrier ilikuwa EU airline kabla ya kuendelea.