Hakkokinka idan aka soke jirgi
Refund ko rerouting
Airline dole ta ba ka zabi na refund ko madadin tafiya mai dacewa. Wannan ya bambanta da diyya ta fixed amount.
Kulawa yayin jira
Abinci, abin sha, sadarwa, kuma idan ya zama dole otal da sufuri tsakanin filin jirgi da otal za a iya nema.
Diyya ta fixed amount
EUR 250-600 ko adadin UK 261 ya danganta da nisa, lokacin sanarwa, rerouting da dalilin soke jirgin.
Dokar kwanaki 14
Idan airline ta sanar da kai fiye da kwanaki 14 kafin tafiya, diyya ta fixed amount yawanci ba ta samuwa. Kasa da kwanaki 14, lokacin madadin jirgi da dalilin soke jirgin dole ne a duba.
| Nisan jirgi | Diyya |
|---|---|
| har zuwa km 1,500 | 250 EUR |
| km 1,500-3,500 ko jirgi a cikin EU fiye da km 1,500 | 400 EUR |
| fiye da km 3,500 a wajen EU/EEA | 600 EUR |
Yaushe aka sanar da kai cewa an soke jirgin?
Adana email, SMS ko notification na app. Za mu duba notice window, rerouting da ko dalilin da airline ta bayar yana da tushe.
Refund, rerouting da voucher
Refund na tikiti, rerouting da diyya ta fixed amount hakkoki ne daban. Voucher bai kamata ya maye gurbin cash refund ko diyya ta doka ba sai fasinja ya amince a fili.
FAQ
1. Idan na karbi refund, zan iya neman diyya?
Sau da yawa eh. Refund/rerouting da diyya ta fixed amount hakkoki ne daban, amma dole a karanta sharuddan voucher ko settlement da kyau.
2. Idan airline ta ce ATC strike ne, akwai diyya?
ATC strike sau da yawa extraordinary circumstance ne. Amma yajin aikin ma'aikatan airline kanta sau da yawa ba extraordinary circumstance ba ne.