Airline ta ki biyan EU261 claim? Jagora ga matafiya masu Hausa

Airline na iya kin biyan claim ta hanyar sakon da yake kama da template: "extraordinary circumstances", "technical issue", "weather", "operational reasons" ko "delay not under our control". Kin farko ba koyaushe yana nufin case ya mutu ba. A EU261, airline ce ke da nauyin nuna hujja.

Dubawa kyauta

Duba cikin minti 2 ko EU261 claim zai yiwu

Shigar da route, date da matsalar flight. Za mu duba ko tafiyar ka ta Turai-Nigeria ko West Africa na iya shiga karkashin EU Regulation 261/2004.

Mataki 1 cikin 813% an kammala

Me ya faru da tafiyarka?

Idan ka cancanta, diyya na iya kaiwa EUR 600 ga kowane fasinja.

Zabi yanayin da ya fi kama da abin da ya faru:

Ka fara da coverage

Kafin ka yi appeal, ka tabbatar:

  • flight ya tashi daga EU/EEA/Switzerland, ko airline na EU ne idan tafiya ta fara daga Nigeria/West Africa;
  • arrival delay ya kai awa 3 ko fiye, ko cancellation/denied boarding ya shafi ka;
  • kana da booking confirmation da passenger names;
  • claim din ba bisa tickets daban-daban ba ne idan missed connection ne.

Idan coverage bai cika ba, appeal zai yi rauni.

Technical issue

Technical issue na yau da kullum yawanci ba ya cire compensation kai tsaye. Airline ta nuna irin matsalar, dalilin da ya sa ba normal operation ba ne, da matakan da ta dauka. Idan kawai ta rubuta "technical issue", wannan na iya zama abin kalubalanta.

Weather

Weather na iya zama extraordinary circumstance idan ya shafi flight dinka kai tsaye. Amma ba duk ruwan sama ko hadari bane ke cire compensation. Ana duba airport, time, aircraft, da ko wasu flights sun tashi.

Operational reason

"Operational reason" kalma ce mai fadi. Ka nemi takamaiman bayani: crew, aircraft rotation, maintenance, airport restriction ko wani abu daban? Idan dalilin yana cikin tsarin airline, claim na iya ci gaba.

Abin da appeal ya kamata ya kunsa

Ka hada:

  • flight number da date;
  • route da final destination;
  • scheduled da actual arrival time;
  • EU261 basis na claim;
  • request ga airline ta bayar da evidence idan ta ce extraordinary circumstance;
  • bank details idan tana shirye ta biya.

Kar ka aika dogon labari mara tsari. Abin da ya fi aiki shine facts, route coverage, amount, da request for evidence.

Lokacin da ya dace a mika case

Idan airline ta ki amsa, ta bayar da generic rejection, ko passengers suna da yawa a booking, taimako na iya rage lokaci da kuskure. ClaimWinger zai iya duba route da evidence kafin a ci gaba.