Your rights when flight cancel
Refund or rerouting
Airline must offer ticket refund or suitable replacement journey. This is separate from fixed compensation.
Care while waiting
Food, drinks, communication, and if needed hotel plus airport-hotel transport fit be claimed.
Fixed compensation
EUR 250-600 depends on distance, notice period, rerouting and cancellation reason.
14-day rule
If airline inform you more than 14 days before travel, fixed compensation usually no apply. Under 14 days, replacement-flight timing and the reason for cancellation must be checked.
| Flight distance | Compensation |
|---|---|
| up to 1,500 km | 250 EUR |
| 1,500-3,500 km or intra-EU flight over 1,500 km | 400 EUR |
| over 3,500 km outside EU/EEA | 600 EUR |
When did airline tell you the flight cancel?
Keep email, SMS or app notification. We go check notice window, rerouting and whether airline reason get legal ground.
Refund, rerouting and voucher
Ticket refund, rerouting and fixed compensation are separate rights. Voucher no suppose replace cash refund or legal compensation unless passenger clearly agrees.
FAQ
1. If I collect refund, I still fit claim compensation?
Often yes. Refund/rerouting and fixed compensation are separate rights, but voucher or settlement wording must be checked carefully.
2. If airline mention ATC strike, compensation dey?
ATC strike is often extraordinary circumstance. Strike by airline own staff is often not extraordinary circumstance.