Pegasus compensation amounts: EUR 100, 250, 400 or 600
A Pegasus claim may involve EUR 100 under Turkish domestic rules or EUR 250, EUR 400 or EUR 600 internationally, but only after the governing system is identified.
Free eligibility check
Check your case in the form
Enter your route, date and type of disruption. We will check whether your case qualifies for a claim under EU 261/2004 or UK261.
What happened to your flight?
Claim up to €600 for a delayed or cancelled flight.
Choose the situation that applies to your flight:
For compensation amounts, start with the complete ticket rather than one flight number. The decisive record for compensation amounts combines direction, actual operator, booking structure, final timing, cause and the remedy already offered.
| First check for compensation amounts | What to record |
|---|---|
| Territorial scope | departure airport and each ticketed destination |
| Responsible airline | the operated-by line, not only the PC marketing code |
| Triggering event | delay, cancellation, denied boarding or contractual change |
| Measured outcome | final arrival, notice date, unused travel or proven loss |
| Carrier explanation | exact wording, time, location and affected aircraft |
Which rules can apply to compensation amounts
For compensation amounts, Pegasus Hava Tasimaciligi A.S. is a Turkish carrier, not an EU or UK carrier. That carrier status makes direction central to compensation amounts, ahead of website language, nationality or purchase currency.
| Flight pattern | Starting point for the legal test |
|---|---|
| EU or EEA airport to Turkiye, operated by Pegasus | EU261 can apply because the flight departs the protected territory |
| Turkiye to an EU or EEA airport, operated by Pegasus | EU261 normally does not apply merely because this is the return; examine SHY-YOLCU |
| UK airport to Turkiye, operated by Pegasus | UK261 can apply to the UK departure |
| Turkiye to the UK, operated by Pegasus | UK261 normally does not apply because Pegasus is not a UK carrier; examine Turkish rules |
| Domestic Turkiye or an international Pegasus flight to or from a Turkish airport | SHY-YOLCU can be relevant, subject to its event and procedure rules |
For compensation amounts, EU261 uses EUR 250, EUR 400 and EUR 600 bands after coverage, timing and cause are established. Turkish rules for compensation amounts use EUR 100 domestically and EUR 250, EUR 400 or EUR 600 internationally, converted at the Central Bank selling rate on payment day.
For compensation amounts, the Turkish amendment published on 10 December 2024 added an express rule for final-arrival delays of at least three hours caused by technical or operational reasons. In a review of compensation amounts, it directs the carrier to perform the duties in Articles 8 and 9; it did not turn every late flight anywhere in the world into a valid claim.
Where both systems appear relevant to compensation amounts, record any payment already made and do not promise duplicate fixed awards for the same disruption.
Calculate the band only after confirming coverage
Distance does not create jurisdiction. A 3,700-kilometre Pegasus flight outside EU261 is not automatically worth EUR 600 under European law merely because it is long.
For a protected connecting journey, the ticketed final destination and booking structure may matter more than the delayed segment. Use airport codes and the great-circle method rather than city centres.
Children with their own confirmed reservation can qualify on the same basis as adults. A family total is the individual band multiplied by the number of eligible passengers.
Worked example
Three passengers on an EU-origin Pegasus journey in the EUR 400 distance band may have a total fixed claim of EUR 1,200, apart from reasonable care expenses supported by receipts.
For compensation amounts, substitute the passenger's real airports, operators, timings and offers.
Compensation, refund, rerouting and care are separate
For compensation amounts, fixed compensation addresses a qualifying disruption; it is not the ticket price. For compensation amounts, reimbursement replaces unused transport, rerouting provides substitute travel, and care covers proportionate waiting needs.
| Remedy | Evidence that normally matters |
|---|---|
| Fixed compensation | route, operator, final timing, notice and cause |
| Ticket reimbursement | unused coupons, payment record and the passenger's election |
| Rerouting or replacement cost | alternatives offered, contact attempts, urgency and price |
| Meals, hotel and transfers | necessity, dates, itemised receipts and proof of payment |
For compensation amounts, a family should calculate each eligible passenger separately and claim shared expenses once. Write one line for every remedy and show how the amount was derived.
Evidence checklist for compensation amounts
- the Pegasus PNR and complete e-ticket, including every coupon.
- the operating carrier shown for each segment.
- original and revised departure and arrival times.
- boarding passes and replacement documents that apply.
- email, SMS and app notices with visible timestamps.
- the exact reason Pegasus gave, in its original language.
- proof of final arrival, including a transfer after diversion.
- itemised receipts and proof of payment for each expense.
- the submitted complaint, attachment list and case reference.
- authority documents for every passenger represented.
For compensation amounts, download durable copies instead of keeping only links to a booking panel. Store original-language evidence for compensation amounts and add a short explanation when an authority or court will not understand it.
Present the claim in a form Pegasus can answer
Open the compensation amounts request with the date, route, PNR and operator. Follow with a chronology, governing rule, requested remedies and evidence for compensation amounts.
Quote Pegasus's reason before responding. For compensation amounts, ask precise questions about causation, save the Write to Us submission and retain its reference.
Choose the escalation route by subject
For an eligible Turkish issue involving compensation amounts, complain to Pegasus first and then consider SHGM. Its scope for compensation amounts covers boarding refusal, cancellation, delay and class placement, but excludes baggage and several ticketing disputes.
An EU or EEA departure involving compensation amounts belongs with the competent authority, ADR body or court; a UK departure uses the corresponding UK route. Check whether that body awards money or only supervises compliance.
For a represented SHGM claim about compensation amounts, follow its notarisation, apostille and wet-signature requirements rather than assuming an electronic mandate is enough.
Legal position checked on 29 August 2026
The assessment of compensation amounts uses current EU261, UK261 where relevant, and SHY-YOLCU as amended on 10 December 2024. Relevant live Pegasus pages were checked on the same date.
The EU reform adopted in July 2026 is not yet applied to compensation amounts. Its future nine-month submission and 30-day response rules for compensation amounts are not current on 29 August 2026.
Routes, bundles and forms can change. Verify the operator, current Pegasus terms and competent procedure again when submitting compensation amounts.
Mistakes that weaken the file
- treating both directions of a return booking as EU261-covered.
- naming Pegasus without checking who operated every segment.
- using departure delay when final arrival is decisive.
- accepting credit without retaining the voucher terms.
- combining ticket money, expenses and fixed compensation into one sum.
- missing a short baggage or procedural notice period.
- presenting the future EU reform as law already in force.
For compensation amounts, a concise factual record is more persuasive than repeated messages with changing amounts or legal theories.
Related guides
FAQ about compensation amounts
Does every long Pegasus flight pay EUR 600?
No. The flight must first fall within an applicable compensation regime and meet the event, timing and cause requirements.
Is EUR 100 the amount for every Turkish flight?
No. EUR 100 is the amended domestic band; qualifying international journeys use distance-based EUR 250, EUR 400 or EUR 600 bands.
Does a Pegasus-operated return from Turkiye automatically fall under EU261 for compensation amounts?
No. For compensation amounts, a direct Pegasus return from Turkiye normally falls outside EU261 because Pegasus is not an EU carrier; Turkish rules may still apply.
Can expenses be claimed as well as a fixed award for compensation amounts?
Potentially yes. For compensation amounts, reasonable care or replacement costs have a different function from fixed compensation and must be proved separately.
Does the adopted EU reform already change compensation amounts?
No on 29 August 2026. Use the current rules for compensation amounts; the future nine-month submission and 30-day response provisions are not yet applied.