Contact
Contact ClaimWinger about flight compensation
We help passengers recover up to 600 EUR for delayed, cancelled and overbooked flights. Choose the fastest channel: online form, email or WhatsApp.
Fastest way to contact us
Fill in the form in 2 minutes. We will check your case for free and usually reply by email within a few business hours.
Prefer a calculator? Estimate the amountWhat happened to your flight?
Claim up to €600 for a delayed or cancelled flight.
Choose the situation that applies to your flight:
Other contact channels
Company details
- Legal name
- CLAIM WINGER spółka z ograniczoną odpowiedzialnością
- Registration numbers
KRS: 0001207694
NIP: 7011289798
REGON: 543436257
- Registered correspondence address
- ul. Szczęśliwicka 29/29A/67, 02-353 Warszawa, Poland
Client service is handled online by form, email, WhatsApp and phone. The registered address is used for company registration and correspondence only.
Phone / WhatsApp
Which contact channel should I choose?
| Channel | Best for | Typical response time | Languages |
|---|---|---|---|
| Online form | New claims and fastest initial assessment | Usually within a few business hours by email | All website languages |
| Existing cases, documents and detailed questions | Usually within a few business hours on business days | All website languages | |
| WhatsApp (text) | Quick questions and sending document photos | Usually within a few business hours | All website languages |
| Phone | Urgent questions during business hours | Direct conversation when available | Polish and English |
Quick question?
WhatsApp is useful for short questions and sending document photos.
Opening hours and response time
Standard office hours are 9:00-17:00 Monday to Friday, Polish time. Email and WhatsApp messages are often checked outside those hours, but response times may be longer during evenings, weekends and public holidays.
What to prepare before contacting us
- Booking reference (PNR), flight number and flight date.
- Departure and arrival airports.
- Airline name.
- Information about the problem: delay, cancellation, denied boarding or baggage issue.
- Ticket, boarding pass, airline messages and receipts if available.
Missing documents do not block the first contact. Start with the information you have and we will explain what else is needed.
FAQ
1. How quickly will I receive a reply?
We usually reply to form submissions and emails within a few business hours. Messages sent in the evening or at weekends may take longer.
2. Which contact channel is fastest?
For a new claim, the online form is fastest because it gives us structured flight data. For an existing case, email or WhatsApp with your case reference is usually best.
3. Can I visit the office in person?
No. The Warsaw address is the registered correspondence address of the company. Client service is handled online by form, email, WhatsApp and phone.
4. Can I write in English if the airline is from another country?
Yes. You can communicate with us in English. We handle airline correspondence in the language appropriate for the carrier or procedure.
5. Is submitting a case free?
Yes. Submitting the form and receiving an initial assessment is free. ClaimWinger charges only if compensation is successfully recovered.