Wizz Air compensation claim form: how to fill it in

Before you start: confirm you actually have a claim

Compensation under Regulation (EC) 261/2004 (EU261) and its UK-retained version (UK261) is a fixed statutory sum, separate from a refund, from your right to care, and from reimbursement of out-of-pocket costs. You are generally owed compensation when you arrived at your final destination three or more hours late (the delay is measured at arrival, following Folkerts, C-11/11, and long delay is treated like cancellation under Sturgeon, C-402/07), when Wizz cancelled at short notice, or when you were denied boarding involuntarily.

The regime is set by your departure airport. Leaving an EU/EEA airport puts you under EU261, paid in euros: EUR 250 for flights up to 1,500 km, EUR 400 for 1,500-3,500 km (and all intra-EU flights over 1,500 km), and EUR 600 for flights over 3,500 km outside the EU. Departing a UK airport puts you under UK261, enforced by the Civil Aviation Authority and paid in pounds: GBP 220, GBP 350 or GBP 520 across the same distance bands. Because Wizz operates both, your outbound and return legs can fall under different regimes. Our flight compensation calculator will confirm the band before you type a figure into the form, and the UK261 vs EU261 explainer covers the split in more detail.

One more check: the operating carrier owes you (Wirth, C-532/17), and Wizz flies through distinct entities — Wizz Air Hungary, Wizz Air Malta, Wizz Air UK and Wizz Air Abu Dhabi. Your boarding pass or booking confirmation names the one that operated your flight; that is the entity your claim is against.

Where to submit the Wizz Air claim

Wizz routes passenger-rights claims through Customer Relations. In practice you have two workable options:

• The online claim/contact form in your Wizz Air account or the "Help" section. It is quick and generates a case reference, but it constrains you to drop-down categories and short fields.
• A written email or letter to Customer Relations. This is slower to acknowledge but lets you set out the legal basis in full and produces a clean, timestamped record — useful if you end up escalating.

Whichever you choose, do it from the email address on the booking and keep a copy of everything you send.

The fields, and the wording to use

Most claim forms ask for the same core information. Fill each field precisely.

Booking reference and passenger names. Use the six-character confirmation code exactly as shown, and list every passenger you are claiming for. Each passenger has their own entitlement, so name children on the booking too.

Flight number, route and scheduled date. Enter the operated flight (for example, the W6 service from London Luton to Katowice), the scheduled departure date, and both airports.

What went wrong. Choose the category that matches — delay, cancellation, or denied boarding — and in the free-text box state the facts without embellishment: scheduled times, actual times, and how late you reached your final destination. For a delay, the sentence that matters is something like: "We arrived at [final destination] X hours Y minutes after the scheduled arrival time."

The claim and the amount. Say what you are claiming and cite the basis. A clear line reads: "I am claiming compensation under Article 7 of Regulation (EC) 261/2004 [or the UK-retained regulation] for a delay of more than three hours at the final destination. Based on the flight distance, the amount due is EUR ___ [or GBP ___] per passenger." Naming the article and the figure signals you know the rule and reduces the chance of a boilerplate brush-off.

Payment details. Provide the bank account or card you paid from. This is where you insist on cash.

Insist on money, not a WIZZ credit

Article 7 compensation must be paid in money. Separately, if your flight was cancelled and you took a refund instead of re-routing, Article 8 requires that refund to be paid in money to your original payment method within seven days unless you agree to a voucher. A WIZZ credit — even the frequently offered 120% version — can never be forced on you, and accepting it does not extinguish a cash compensation claim.

Put this in writing on the form: "I require payment in money to my original payment method. I do not accept a voucher or WIZZ credit in place of the cash sum owed." If auto-rebooking placed you on an inconvenient later flight, note that this does not remove your right to a refund or compensation. As background, and dated to 2023, the UK CAA took enforcement action against Wizz Air, which gave undertakings to improve how it pays refunds and EU261 claims and to clear its backlog — a useful reminder that the cash entitlement is real. Our guide on refund versus WIZZ credit walks through the trade-off.

Be aware Article 7(2) lets the airline halve the compensation (for example EUR 600 to EUR 300) only if it re-routed you to arrive within a defined window. That reduction is the only situation in which EUR 300 is a correct figure; do not accept it as a standalone offer when your delay clearly qualifies for the full amount.

Evidence to attach

Attach, or keep ready to attach, the following:

• Boarding passes or the booking confirmation showing you were checked in.
• Any Wizz notification of the delay or cancellation (email, SMS, app screenshot) with times.
• For denied boarding, anything showing you presented on time.
• Receipts for meals, refreshments or a hotel if you are also reclaiming care costs or damages — these are separate from the fixed compensation and should be itemised.

If your bag was lost, delayed or damaged, that is a different regime entirely: the Montreal Convention 1999, with liability capped at roughly 1,519 SDR per passenger (the ceiling in force since 28 December 2024, about EUR 1,850 / GBP 1,600 and moving with exchange rates). File a Property Irregularity Report at the airport and write to Wizz within 7 days for damage or 21 days for delay. Do not fold baggage into the EU261/UK261 form.

Keep a paper trail and know the escalation route

Save the case reference the form gives you, screenshot your submission, and diary the date. Wizz should respond within a reasonable period; the 30-day response deadline discussed in the 2026 EU261 reform is a proposal, not yet in force, so today there is no single binding clock on the airline's reply.

If Wizz refuses on "extraordinary circumstances" grounds, weigh the reason. A routine technical fault is not extraordinary (Wallentin-Hermann, C-549/07; van der Lans, C-257/14), and a strike by the airline's own crew is not extraordinary either (Airhelp v SAS, C-28/20) — in those cases compensation is still due, and the burden is on Wizz to prove otherwise. Genuine severe weather or independent air-traffic-control restrictions usually do count.

If you get no proper answer or an unjustified refusal, escalate: for UK departures, to the CAA or its approved ADR body; for EU departures, to the national enforcement body of the departure country. As a last resort you can sue — but limitation periods differ by jurisdiction (roughly six years in England, Wales and Ireland, five in Scotland, and varying periods across EU states), so there is no universal deadline. Our overviews of delayed-flight and cancelled-flight claims, and the main Wizz Air compensation hub, cover the next steps.

FAQ — Frequently asked questions

Do I have to use the online form, or can I email?

Either works. The online form is fast and issues a case reference; a written email or letter gives you a fuller, cleaner record for escalation. Whichever you use, keep copies.

Can Wizz pay me in WIZZ credit instead of cash?

Not without your agreement. Article 7 compensation is payable in money, and an Article 8 refund must go to your original payment method within seven days unless you choose a voucher.

What if Wizz offers less than the full amount?

EUR 300 or GBP 260-type reductions are only valid under Article 7(2) when you were re-routed to arrive within the set window. If your delay qualifies in full, decline the reduced offer and repeat the correct figure.

Which entity do I address?

The operating carrier named on your flight — Wizz Air Hungary, Malta, UK or Abu Dhabi. Check your boarding pass or confirmation.

How late must I be to claim?

Three or more hours at your final destination for a delay, plus qualifying cancellations and involuntary denied boarding.

Sources

• EU Regulation (EC) 261/2004, full text: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32004R0261
• UK Civil Aviation Authority, delays and cancellations: https://www.caa.co.uk/passengers/resolving-travel-problems/delays-cancellations/
• European Commission, air passenger rights: https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm
• Montreal Convention 1999 (baggage liability), via the European Commission air passenger rights pages above.

This is general information current as of 2026, not legal advice; the 2026 EU261 reform referred to above is a proposal and is not yet in force, and entitlements depend on the facts of your flight.