SAS compensation claim form and evidence checklist
Submit an SAS compensation request only after mapping the complete ticket, confirming the operating carrier and separating fixed compensation from refund, care expenses and baggage. SAS provides different claim categories for EU261 compensation, disruption costs, baggage and other issues. A persuasive file names every passenger, records original and actual timing, states the remedy requested and preserves proof of exactly what was sent.
Free eligibility check
Check your case in the form
Enter your route, date and type of disruption. We will check whether your case qualifies for a claim under EU 261/2004 or UK261.
What happened to your flight?
Claim up to €600 for a delayed or cancelled flight.
Choose the situation that applies to your flight:
Prepare the request offline before opening the form. That prevents a session timeout, attachment limit or narrow text field from removing decisive facts.
Evidence to assemble
| Question the reviewer must answer | Document or record |
|---|---|
| Who travelled? | Passenger names, e-ticket numbers and authority where needed |
| What was contracted? | Original confirmation, PNR and complete itinerary |
| Who operated each sector? | Operated-by wording, boarding pass and airport record |
| What happened? | Cancellation notice, delay chronology or gate refusal record |
| When did arrival occur? | Door-opening evidence at the protected final destination |
| What remedy is requested? | Amount per passenger, unused ticket value or expense schedule |
| What was paid personally? | Itemised receipts and proof of payment |
Do not upload a pile of unexplained screenshots. Give each attachment a descriptive name and connect it to a fact in the request.
Eight steps for a complete SAS request
Step 1: Map the complete ticketed itinerary
List every airport, sector, date and original scheduled time. State whether the flights share one reservation and identify the final destination affected by the disruption. Preserve the ticket before rebooking overwrites it. If an OTA issued the booking, include both the agency reference and airline PNR.
Step 2: Confirm the operating carrier on every segment
Read the wording beside "operated by" rather than relying on an SK marketing number. Distinguish the SAS consortium, SAS Connect, SAS Link and an independent codeshare or wet-lease operator. Fixed compensation normally follows the airline that performed or intended to perform the affected flight.
Step 3: Select the matching SAS claim category
Use the SAS EU261 compensation route for a qualifying fixed payment. Use the flight-disruption expense route for proportionate meals, hotel or transport paid during a wait. Ticket reimbursement, baggage damage and another service failure may require different handling. Selecting the right category helps the evidence reach the team that can decide it.
Step 4: Record scheduled and actual arrival evidence
For delay, compare the original final-arrival schedule with the time a door opened and passengers could leave. For cancellation, save the first notice timestamp and every rerouting offer. For denied boarding, record timely check-in and gate presentation, valid documents and whether the refusal was voluntary.
Step 5: Separate compensation, refund and expenses
Create distinct headings and totals. EUR 250, 400 or 600 is not repayment of the ticket. A refund for unused transport is not reimbursement for a hotel. Baggage loss follows the Montreal Convention rather than the fixed EC261 delay scale. This separation also makes a partial airline response easier to check.
Step 6: Attach booking records and itemised receipts
Include the original ticket, boarding documents, schedule changes, operated-by evidence and written reason supplied by SAS. For expenses, submit merchant receipts showing the goods or service, date and amount. Redact unrelated payment details but retain the originals privately.
Step 7: Review the request before submission
Check passenger names, flight date, route, operator, arrival calculation, notice period, amount and bank details. Remove guesses about the cause. If SAS gave no specific explanation, say so and ask for the flight chronology and reasonable measures rather than inventing a technical diagnosis.
Step 8: Save the case reference and complete claim
Capture the submitted text, attachment list, confirmation page, date and reference number. Keep later replies in the same case file. If SAS asks for information, answer against the existing reference instead of opening several incomplete cases for the same event.
Write a concise factual statement
Begin with the protected itinerary and operator. Then identify the disruption and legal trigger: final arrival delay, cancellation notice window or involuntary denied boarding. State the reason SAS supplied, the amount for each passenger and any separate remedies.
For example, a delay request can say that one ticket covered Manchester-Copenhagen-Oslo, SAS operated the disrupted incoming sector, and the replacement reached Oslo a stated number of minutes after the original scheduled arrival. It should then identify the distance band and attach the original and replacement boarding records.
Avoid emotional history that does not prove eligibility. Courtesy complaints can be valid, but they should not displace route, timing, operator and cause in a statutory request.
Passengers, children and representatives
List every claimant separately. A family claim is not one statutory amount. A parent or guardian can identify the basis for representing a child, while another adult may need signed authority. Do not upload more identity information than the channel reasonably requires.
For an infant, preserve the ticket or fare record and whether a seat was purchased. Eligibility can depend on whether transport was issued on a fare available to the public. Do not assume the booking label alone settles the point.
Expenses require their own schedule
State the merchant, date, purpose, traveller count and amount for each meal, hotel night or airport transfer. Explain why it was necessary during the disruption and whether SAS offered an alternative. A clear table is more useful than a bank statement with several unrelated transactions.
Replacement transport needs additional proof. Save attempts to contact SAS, its offered routes, contemporaneous availability and why the chosen fare or train was proportionate. The self-rerouting guide covers this higher-risk request.
After submission
Monitor the email address used, including spam folders, and preserve every response. A payment can settle one element while leaving another unresolved. Compare the passenger count, currency and distance calculation with the request rather than assuming any transfer is complete settlement.
If SAS refuses compensation, identify the exact reason and answer it with evidence. The rejected SAS claim guide provides a decision tree. Do not let correspondence run past a court or treaty deadline.
Procedure and law were checked on 26 August 2026. A future EU nine-month filing period and 30-day response rule were adopted in July 2026 but are not yet applicable. Canadian APPR already has its own one-year request and 30-day response structure for claims within that regime.
FAQ
Which SAS form should I use for EUR 250-600?
Use the official category for EU261 compensation after confirming coverage and the operating carrier. Expenses and baggage should be separated into their matching routes.
Can I claim without a boarding pass?
Sometimes. Supply the e-ticket, check-in proof, replacement record and other evidence showing that the passenger was booked, presented and travelled or was ready to travel.
Should every family member submit a different form?
Not necessarily, but every claimant and amount must be identified, and appropriate authority is required when one adult represents another.
Can refund and compensation be entered as one total?
They should be itemised separately because the triggers and calculations differ, even if one submission channel accepts both descriptions.
What should I keep after sending the request?
Retain the exact text, all attachments, confirmation screen, submission date, reference and subsequent correspondence.