Air France compensation form: what to enter and attach
Short answer: submit an Air France disruption claim through the airline’s post-travel claims route, but first verify that Air France actually operated the affected flight. Enter the booking reference, ticket number, complete itinerary, final arrival, requested amount and separate expenses. Save the confirmation reference and do not open duplicate cases for the same event.
Free eligibility check
Check your case in the form
Enter your route, date and type of disruption. We will check whether your case qualifies for a claim under EU 261/2004 or UK261.
What happened to your flight?
Claim up to €600 for a delayed or cancelled flight.
Choose the situation that applies to your flight:
This walkthrough reflects Air France’s public claims paths checked on 13 August 2026. Online fields can change, so the durable method is to prepare a complete claim record before opening the form.
Choose the correct recipient
EU261 compensation normally goes to the carrier that operated or was supposed to operate the disrupted flight. An AF code is not decisive.
| Ticket wording | Initial claim recipient |
|---|---|
| “Operated by Air France” | Air France |
| “Operated by HOP” | verify the legal operator shown in travel records |
| “Operated by KLM” | KLM |
| “Operated by Delta Air Lines” | Delta, with the applicable route rules |
| Wet-leased aircraft with another crew | identify the carrier exercising operational responsibility |
Air France’s claims page groups Air France, KLM and Delta requests within its contact environment, but that convenience does not change legal responsibility. Preserve the “operated by” line before an itinerary update hides it. The codeshare guide provides examples.
Prepare a claim sheet first
Create one document containing:
- passenger’s full name exactly as ticketed;
- booking reference and 13-digit ticket number;
- flight date, route and all sector numbers;
- operating carrier for each affected sector;
- scheduled and actual final arrival;
- cancellation notice date, if relevant;
- statutory amount requested per passenger;
- expense total with a numbered receipt list;
- preferred payment and bank details requested by the form.
For several passengers, make a small table. Do not state only “family of four, EUR 2,400.” Identify each traveller and ticket because compensation is individual.
Separate the legal requests
Air France handles several different remedies. Presenting them as one undifferentiated figure invites an incomplete answer.
| Request | What to state |
|---|---|
| Fixed compensation | regime, route band, final delay or cancellation test and amount per person |
| Ticket reimbursement | unused coupons and why travel was abandoned |
| Replacement transport | why Air France’s rerouting was absent or materially later |
| Care costs | meal, hotel, communication and transfer receipts |
| Cabin or paid option | downgrade percentage or exact unused service fee |
| Baggage | PIR, baggage tag, dates, inventory and Montreal Convention basis |
If one form cannot comfortably handle every category, submit the categories through the appropriate Air France paths while cross-referencing the main case. Do not describe a baggage expense as EU261 fixed compensation.
Evidence worth attaching
Core travel records
Attach the e-ticket receipt, booking confirmation, original itinerary and boarding passes. A booking reference alone may not show the ticket issuer, fare or all connected sectors.
Disruption records
Keep Air France emails, text messages, app screenshots, rebooking notices and any written cause. Where arrival is close to three hours, include records supporting aircraft-door time rather than touchdown only.
Financial records
Use itemised invoices and receipts. A card statement proves payment but usually not what was purchased. Number the files to match the expense schedule, for example 01-hotel.pdf and 02-transfer.pdf.
Authority and payment
If one adult submits for others, include any consent or authority Air France requests. Verify account-holder, IBAN or local payment details before sending. Never place full banking credentials in an insecure public message.
Suggested claim wording
A concise narrative is more effective than a long account of the airport experience:
I request fixed compensation under Regulation (EC) No 261/2004 for the Air France-operated journey identified below. The booking reached its final destination [time] late. Please pay [amount] to each named passenger. I separately request reimbursement of the itemised reasonable care costs in the attached schedule. If Air France relies on extraordinary circumstances, please identify the precise event, causal link and reasonable measures.
Adapt the legal regime for UK or Canadian cases. Do not cite every court judgment unless the refusal makes one relevant.
Completing common form sections
Topic or reason
Choose the option closest to delay, cancellation, denied boarding, refund or baggage. If the event involved both compensation and expenses, explain the separation in the narrative.
Flight details
Enter the disrupted sector but also state the complete one-ticket journey and final destination. Otherwise a short feeder can be assessed as though Paris were the endpoint.
Ticket and booking numbers
The booking reference identifies the reservation; the ticket number identifies the transport document. Include both when available. An OTA confirmation number is not a substitute for the airline PNR.
Requested resolution
Name the currency and amount. If Air France may offer an enhanced voucher, state whether the request is for monetary compensation. Do not accept alternative value through an ambiguous checkbox without reading its terms.
Attachments
Use clear file names and common formats. Combine pages where the form limits attachment count, but keep originals. Ensure every receipt is readable and the total matches the narrative.
After submission
Save a screenshot or PDF of the completed form before sending, then retain the acknowledgement and case number. Air France expressly says that a passenger with an existing claim reference should not complete another form for the same request. Use “track or modify an existing claim” to add missing records.
Create a timeline with submission date, acknowledgement, follow-up and response. A reasonable follow-up asks for status and confirms the unresolved items. Repeated submissions can split records between teams and slow review.
Air France’s general conditions currently contain a direct-claim provision for certain third-party EU261 submissions, including a 28-day opportunity for the airline to reply, subject to applicable law. That clause does not create a universal court deadline and does not prevent obtaining advice. Read the conditions applicable to the ticket and jurisdiction rather than applying one website version everywhere.
If the form fails
Try another supported browser, disable automatic translation, reduce attachment size and preserve screenshots of the error. Use Air France’s published contact route to report the technical problem and send a written claim that can be dated. An inaccessible form should not cause the passenger to wait until a limitation period is near.
For a ticket issued by an agent, the agent may be needed to process a fare refund. Fixed passenger-rights compensation still normally follows the operating carrier. Explain which request each party is expected to handle.
If the airline rejects the case or gives only “operational reasons,” move to the Air France refusal guide rather than filing the same text again.
See the Air France compensation overview.
FAQ
Where do I claim Air France compensation?
Use Air France’s online claims path for a flight it operated. First confirm the operating carrier because an AF-coded partner flight may need to be claimed from that partner.
Do I need both the PNR and ticket number?
Providing both is best. The PNR identifies the booking, while the ticket number helps Air France locate the issued transport document and coupons.
Should I include hotel receipts with the EUR 600 claim?
Yes, but list care costs separately from fixed compensation. Give each receipt a number and show an independent expense total.
Should every family member submit a separate form?
Not necessarily. One authorised submission can identify all passengers, but each name, ticket and requested amount should be clear and any required authority attached.
Can I submit another form if Air France has not answered?
Air France says not to create a duplicate when a reference already exists. Track or modify the existing case, add documents and preserve a written follow-up timeline.